1. Customer cancellations
- You can cancel a new order yourself within 60 seconds after placing it, directly from the order screen.
- After 60 seconds, cancellation is no longer guaranteed because the merchant may already be preparing your order.
- To request a late cancellation, contact support immediately at support@filforgo.com.
2. Dispatcher / merchant cancellations
- The dispatcher or merchant may cancel an order if an item is out of stock, the merchant is closed, the address is unreachable, or the order cannot be safely fulfilled.
- The cancellation reason will always be shown to you on your order screen.
3. Refunds
- FilForGo currently supports Cash on Delivery (COD) only. Because no money has been collected upfront, no online refund is needed for a cancelled COD order.
- If online payments are added in the future, refunds will be returned to the original payment method within 7–14 business days and this policy will be updated.
4. Wrong or damaged items
If your order arrives damaged, incomplete or incorrect, contact us within 24 hours at support@filforgo.com. We will coordinate with the merchant for a replacement or appropriate resolution.
5. Contact
Email support@filforgo.com for any refund or cancellation issue.